Frequently Asked Questions

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
We can accept Paypal.
The time frame for order delivery is divided into two parts:
  • Processing time: 
Order verification,  quality check, and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days. 
  • Shipping time: 
This refers to the time it takes for items to be shipped from our warehouse to the destination.US orders are shipped by e-Packet, which usually takes between 15 and 30 business days to arrive at their destination but can take longer from time to time.  Shipping time, not as a basis for a refund.

Normally we ship the goods from China. meanwhile, we have also a warehouse in California. It depends on the situation of the warehouse.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), etc. In any event, by calling your issuing bank they can tell you why the card is declining.
You can track your parcel via the Confirmation Email.  
Only unshipped orders may be canceled. Cancellation may be done either through email or by telephone. The refund will be issued accordingly if the card is charged.
Free shipping in the US
No, it is currently only available to the US.