What if my address is wrong?bluesunIf your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
Frequently Asked Questions
What payment terms you can accept?We can accept Paypal.
What is the shipping time?bluesunThe time frame for order delivery is divided into two parts:
- Processing time:
- Shipping time:
Where you ship goods from ?bluesun
Normally we ship the goods from China. meanwhile, we have also a warehouse in California. It depends on the situation of the warehouse.
Is my information is securing using this site?Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
My payment was declined, why?bluesunIf your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), etc. In any event, by calling your issuing bank they can tell you why the card is declining.
How do I track my package?You can track your parcel via the Confirmation Email.
How do I cancel my order?Only unshipped orders may be canceled. Cancellation may be done either through email or by telephone. The refund will be issued accordingly if the card is charged.
What has the shipping cost?bluesunFree shipping in the US
Do you ship worldwide?No, it is currently only available to the US.